Change to Colorado Collections Law

Collectors Required to Reveal the Location of Their Local Office
Beginning July 1, 2010, collection agencies operating in Colorado must not only maintain a local office in the state, but allow debtors to make payments at that office.
More importantly, agencies must notify debtors of the location and telephone number of that local office.
Whether this change will allow collection agencies to continue to screen calls through a national call center is unclear.

---

Colorado Statutes
Title 12. PROFESSIONS AND OCCUPATIONS
Article 14. Colorado Fair Debt Collection Practices Act
12-14-123. Duties of Collection Agencies - Repeal (1) A licensee shall:
(b) (I) (A) Maintain, at all times, an office within this state that is open to the public during normal business hours, is staffed by at least one full-time employee, keeps a record of all moneys collected and remitted by the agency for residents of Colorado, AND ACCEPTS PAYMENTS PHYSICALLY MADE AT THE OFFICE FOR ANY DEBT THE AGENCY IS ATTEMPTING TO COLLECT.
(B) NOTIFY, IN EACH WRITTEN COMMUNICATION, THE CONSUMER FROM WHOM THE AGENCY IS ATTEMPTING TO COLLECT A DEBT OF THE ADDRESS AND TELEPHONE NUMBER OF THE LOCAL OFFICE REQUIRED BY THIS SUBPARAGRAPH (I).
CRS § 12-14-123.
Contact Circle Law to set up an appointment: John Scanlan